Reviews

from our CUSTOMERS near Eldridge!

• 

  Service Rep. clearly explained what was going to be done and the work was completed in a timely fashion. The waiting area was very comfortable.

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  The service was beyond my expectations they even open the door for you. These guys are great. Great service. This is why I take my car to be service do this guys. Thank you!

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  Always efficient and helpful! We really appreciate Juan and his personal touch!

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  GREAT TO WORK WITH

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  Amazing staff! The service department is doing a great job.

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  I am a new owner of a Nissan Leaf, and I also do not have a great deal of experience with car dealerships in general- I was having a tire inflation issue( thought it was a nail, turns out it was) and I drove to North Bay Nissan where I was welcomed by Eric and he took care of the problem, gave me a good analysis of the car and all without an appointment- pretty great customer service if you ask me.

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  The service guy made me feel very welcome, he went above and beyond my expectation!

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  Last week I took my car in for the major service for 60K miles. Alex Reyes was the technician who checked me in. He was quite friendly. He thoroughly explained the three levels of service that are available, what each level includes and the cost of each one. Then he asked me if I had any questions and if my car was having problems that I was concerned about. When my car was ready, they washed it and vacuumed the inside.

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  THANK YOU SO MUCH!!!! They seriously went way above and beyond expectations and I'm so grateful. Great, amazing group of guys here. They literally helped me load things from my old van into the new van. Who would do that? No one besides Marco and the staff at North Bay Nissan. A MILLION STARS!!!!

• 

  Sales went above and beyond to find a 2021 Versa for me. Erika stayed in close touch, answered all my questions patiently, explained every step, and made it happen. Jose in Finance explained every item in the contract including the credit Union loan.

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  Nick to AMAZING care of me. My transmission needed to be replaced and he explained the issues in a way I could understand. He was recommended to me by a friend as trustworthy and knowledgeable. My experience with him confirmed the reference. He went the extra mile in the care he gave me, worked with me on the affordability of the repair, and made sure my concerns were addressed.

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  Service Rep. clearly explained what was going to be done and the work was completed in a timely fashion. The waiting area was very comfortable.

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  Juan from the service dept. was great to work with. Explained all the details of each service and the associated prices. Checked in with me in a timely manner about further repairs and advice. Very friendly and informative.

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  Positive. Work well done. Thank you.

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  Great job fast service and the detailer should get a raise in pay

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  Very Nice.

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  The best dealer in California, and services advisor

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  My wait time was a little over a hour . I was very pleased with Juan and the service department for the service done to my Altima and would definitely recommend North Bay Nissan

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  I've work with Juan Padilla in service for many years now, and have complete trust in his advise and recommend service for both our vehicles. As long as Juan is at Northbay, we'll be coming back...R.K.Heinrich

• 

  Great service!

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  The salesman, Guy Crosbie, was very knowledgeable and informative. His pitch and showing us how to get what we want out of a vehicle made the difference.

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  Juan Padilla has always been very helpful keeping me informed as to the service needs of my Murano. I have been able to rely on his advice and service knowledge. He is one of the reasons why I have continued to service my vehicle at North Bay Nissan. Thanks Juan!

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  Eric was great at helping me out. The service was quick and they are great at treating you right.

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  I was please with the experience.

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  Marco was so honest and helpful! Not at all pushy. A great experience from beginning to end!

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  Honestly I can’t say enough good things about my experience buying my new car at North Bay Nissan. Kevin was so welcoming and made the time I spent there fun! Thomas was amazing and I just love my new car so much!

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  they were nice and fast and efficient. Buying my truck here wasn't a hell of an experience that I tell stories about at parties.

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  Absolutely the best customer service I could ever ask for! Cesar went beyond our expectations and helped us get exactly what we were looking for and wanted. I would definitely recommend him, he cares more about the customer and what they need, want and can afford instead of just trying to make a sale. Definitely a 10 out of 10!

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  I was very pleased with the service I got, friendly and courteous and I would definitely recommend Nissan

• 

  I've work with Juan Padilla in service for many years now, and have complete trust in his advise and recommend service for both our vehicles. As long as Juan is at Northbay, we'll be coming back...R.K.Heinrich

• 

  When I arrived Service took my truck in right away. The service was done in a reasonable time. Most importantly they didn't try to get me to do more than what was needed. My truck was returned cleaned. Good job!

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  Great staff. Always willing to work with customers.

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  Juan has been at Northbay for years and continues to provide friendly and competent service.

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  Extraordinary service. Juan Padilla took care of everything from the moment I sat a foot at the service station. He made it super easy for me. I had few extra questions he went the extra mile to answer everything to the best of his ability. Thank you North Bay Nissan

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  I came in because I was having a problem with my windows automatically rolling down and my break light being out. Eric is one of the guys who plays a vital role in the office. He’s a pro! Thanks Eric for going above and beyond for my vehicle and it’s needs.

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  The work order was clear and concise and I was not charged more than the estimate. Nice comfortable waiting room. I was very pleased with my experience and will get all my Nissan maintenance there. Highly recommended. : )

• 

  When I arrived Service took my truck in right away. The service was done in a reasonable time. Most importantly they didn't try to get me to do more than what was needed. My truck was returned cleaned. Good job!

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  Service performed beyond expectations, even picked up my car for repairs and delivered it back..thumbs up to Nick and Salvadore..everyone in the service drive very helpful.

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  Chris is awesome! He went above and beyond to make sure we got exactly the car we wanted and followed through 100% on everything he said. We will definitely be repeat customers!

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  Amazing! I have never owned a Nissan, needed to find a good commuter vehicle. Wow did I find it, zero pain or problems great dealership.

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  very good service and kindness from the person who attended me, I am very happy about that, thank you

• 

  Everyone was wonderful, from sales to financing with Jose to the thank you from Thomas! Great team! Thanks North Bay Nissan!

• 

  Had a oil change. Washed my car. And I wanted to refi my car.

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  Muy buen servicio lo recomiendo al 100%100

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  Fast and easy getting an oil change North Bay Nissan. Great staff

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  Eric in service was great, when a problem was found, he followed through and got the issue fixed immediately.

• 

  Service Department was great, their customer service was superb! Highly recommend bringing your vehicle here to get serviced. I know I will.

• 

  Nick comes through again. I can’t say enough about Northbay Nissan. The fact that they come and pick up my car, and after finding out that they were going to have it for more time than expected, Nick made the arrangements with Enterprise for a rental that I said I wanted. Northbay then came and picked me up and took me to Enterprise. They also dealt with the rental agreement and payment through my extended warranty. All I had to do was sign and drive. When my car was done, I picked up my car, (washed and vacuumed), and they called Enterprise to get the rental.

• 

  My wife and I were shopping for a used car when we came across the add on your website clearing out new vehicles. We started in the used car lot with Juan then made our way to the new cars. Juan treated us like a member of his family. We appreciate the warm welcome and understanding to what we were looking for.

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  The service was excellent... both on the actual servicing of the vehicle, as well as for the responsiveness and courtesy employed by the staff.

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  Everything was explained very well

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  This car buying experience was the easiest for me. The service was kind and professional. Bonus with scheduling my first oil change!

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  Friendly, professional, efficient, Salvatore took care of my truck and communicated with the insurance of the additional warranty I had purchased.... thank you!

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  Everyone was very helpful, I had lots of trucks to choose from, Marco spent a great deal of time making sure I got a truck I was looking for at a price I could afford. Because they have several dealerships I can't imagine they don't have the vehicle that you're looking for. Ozzie and the rest of the team make your buying experience a pleasant one.

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  He makes sure my car is safe and well cared for. I depend on honest, dependable, fair priced advice. He is a real asset to your company. When he recently departed from your company, I started looking for an alternative solution to my automobile service options. I am so glad he is back. Relationship with customers is key to your success.

• 

  I utilized the service department to have my Altima diagnosed when I was having electical/battery issues.

• 

  I was delighted with my car buying experience at Northbay Nissan. Jose & Ryan were both professional and informative. I really appreciated all of the effort they put in to making sure that the paperwork process was thorough and efficient. In the months leading up to purchasing my 2020 Nissan Kicks, every staff member at NBN took the time to answer every question under the sun to put my mind at ease. These employees include Jason, Nick, Eric, Kevin, & Juan. Each of these kind people did not bat an eye when I came to them with a question (or fifty) on multiple occasions. I cannot express how much I appreciate everyone involved who went out of their way to guide me along the path to new car ownership. Thank You!!!

• 

  My wife and I have been coming here for more than 20 years and have always received excellent service. We have bought all our cars here and only take it here for service. The service manager is very detailed and only gives the best service. No complaints ever and would recommend them to anyone. Thanks

• 

  North Bay Nissan has been helping me and help with everything I needed quick to take care of my needs and always meet great service, customer service, and overall great experience. I would definitely recommend this be the place to go. I love my car. Thanks you guys

• 

  I quickly came to a screaming deal and I had my new RAM REBEL Crew Cab. This is my third time working with Thomas and NB Nissan in the last 5 years and they have always made it painless. Thanks guys!

• 

  Juan Padilla is so wonderful. I have been a loyal customer to Northbay Nissan for over 25 years. I have bought 2 cars there and sent customers in there to do the same. Randy Tong was my first contact there and he took care of me for years. Juan and I have the same relationship. He makes sure my car is safe and well cared for.

• 

  I utilized the service department to have my Altima diagnosed when I was having electical/battery issues. Even though I live in Santa Rosa, after a poor experience at the Santa Rosa dealership, and a great experience at North Bay Nissan, I chose to have work done at the Petaluma location.

• 

  I was delighted with my car buying experience at Northbay Nissan. Jose & Ryan were both professional and informative. I really appreciated all of the effort they put in to making sure that the paperwork process was thorough and efficient.

• 

  North Bay Nissan has been helping me and help with everything I needed quick to take care of my needs and always meet great service, customer service, and overall great experience. I would definitely recommend this be the place to go. I love my car. Thanks you guys

• 

  I would like to thank Thomas, Tommy & Chris for working with me to replace my 2010 F150. At first I looked at a 2020 Jeep Gladiator, I wasn’t sure if it was big enough for us compared to the F150, so Thomas suggested we take it home overnight and see if it fits our lifestyle. He said you should see if it will work out for you and your wife. After the overnight test drive we realized it was a bit too small for our needs so I took the Gladiator back and asked him to look for a RAM Crew Cab (similar to F150). He was able to locate one at another of their dealerships in Vacaville. Chris went to Vacaville and grabbed it the same day. Tommy, Thomas and I quickly came to a screaming deal and I had my new RAM REBEL Crew Cab. This is my third time working with Thomas and NB Nissan in the last 5 years and they have always made it painless. Thanks guys!

• 

  My wife and I have been coming here for more than 20 years and have always received excellent service. We have bought all our cars here and only take it here for service. The service manager is very detailed and only gives the best service. No complaints ever and would recommend them to anyone. Thanks

• 

  Great experience. The deal fell apart on my end but they did everything they could to help me and get me into a car. If you want a Nissan- definitely go here. I worked with Erica and she went out of her way to take care of me.

• 

  Very positive. Service advisor kept me informed through the process. Things were well explained. Done in a timely manner.

• 

  I depend on honest, dependable, fair priced advice. He is a real asset to your company. When he recently departed from your company, I started looking for an alternative solution to my automobile service options. I am so glad he is back. Relationship with customers is key to your success.

• 

  I chose to have work done at the Petaluma location. My technician was Hyram, and he was very communicative with the issue and gave great time and cost estimate during the process. They also sanitized my car after working on it and washed it as well. Thank you for the positive experience

• 

  This is my third time working with Thomas and NB Nissan in the last 5 years and they have always made it painless. Thanks guys!

• 

  These employees include Jason, Nick, Eric, Kevin, & Juan. Each of these kind people did not bat an eye when I came to them with a question (or fifty) on multiple occasions. I cannot express how much I appreciate everyone involved who went out of their way to guide me along the path to new car ownership. Thank You!!!

• 

  Great experience. The deal fell apart on my end but they did everything they could to help me and get me into a car. If you want a Nissan- definitely go here. I worked with Erica and she went out of her way to take care of me.

• 

  Andrew and the sales manager Jose were absolutely wonderful! They did everything they could to make sure I left with the car I wanted. They worked with me and I would recommend NorthBay Nissan to anyone! Thanks guys! My mom and son will be by soon to get their new whips! Lovin my Mercedes!!!

• 

  Juan Padilla is so wonderful. I have been a loyal customer to Northbay Nissan for over 25 years. I have bought 2 cars there and sent customers in there to do the same. Randy Tong was my first contact there and he took care of me for years. Juan and I have the same relationship. He makes sure my car is safe and well cared for. I depend on honest, dependable, fair priced advice. He is a real asset to your company. When he recently departed from your company, I started looking for an alternative solution to my automobile service options. I am so glad he is back. Relationship with customers is key to your success.

• 

  I utilized the service department to have my Altima diagnosed when I was having electical/battery issues. Even though I live in Santa Rosa, after a poor experience at the Santa Rosa dealership, and a great experience at North Bay Nissan, I chose to have work done at the Petaluma location. My technician was Hyram, and he was very communicative with the issue and gave great time and cost estimate during the process. They also sanitized my car after working on it and washed it as well. Thank you for the positive experience.

• 

  I would like to thank Thomas, Tommy & Chris for working with me to replace my 2010 F150. At first I looked at a 2020 Jeep Gladiator, I wasn’t sure if it was big enough for us compared to the F150, so Thomas suggested we take it home overnight and see if it fits our lifestyle. He said you should see if it will work out for you and your wife. After the overnight test drive we realized it was a bit too small for our needs so I took the Gladiator back and asked him to look for a RAM Crew Cab (similar to F150). He was able to locate one at another of their dealerships in Vacaville. Chris went to Vacaville and grabbed it the same day. Tommy, Thomas and I quickly came to a screaming deal and I had my new RAM REBEL Crew Cab. This is my third time working with Thomas and NB Nissan in the last 5 years and they have always made it painless. Thanks guys!

• 

  I was delighted with my car buying experience at Northbay Nissan. Jose & Ryan were both professional and informative. I really appreciated all of the effort they put in to making sure that the paperwork process was thorough and efficient. In the months leading up to purchasing my 2020 Nissan Kicks, every staff member at NBN took the time to answer every question under the sun to put my mind at ease. These employees include Jason, Nick, Eric, Kevin, & Juan. Each of these kind people did not bat an eye when I came to them with a question (or fifty) on multiple occasions. I cannot express how much I appreciate everyone involved who went out of their way to guide me along the path to new car ownership. Thank You!!!

• 

  One of the best locations I’ve ever been to. The service manager Nick is awesome as well as all his service advisors. Everyone is always super sweet when I stop by and so welcoming. Eliciana is always so helpful and nice.

• 

  Service department is great!! Great service from Juan Padilla! I've been getting my car serviced here since 2008!! Awesome team

• 

  I’m so happy that I scheduled an appointment here. Kevin helped me find the perfect car for me and was so nice to work with. I’m an expecting mother who needed something safe and reliable. I love my new rogue so much and I’m excited to come back in 10 years to buy another car from them! ❤️

• 

  I utilized the service department to have my Altima diagnosed when I was having electical/battery issues. Even though I live in Santa Rosa, after a poor experience at the Santa Rosa dealership, and a great experience at North Bay Nissan, I chose to have work done at the Petaluma location. My technician was Hyram, and he was very communicative with the issue and gave great time and cost estimate during the process. They also sanitized my car after working on it and washed it as well. Thank you for the positive experience.

• 

  I would like to thank Thomas, Tommy & Chris for working with me to replace my 2010 F150. At first I looked at a 2020 Jeep Gladiator, I wasn’t sure if it was big enough for us compared to the F150, so Thomas suggested we take it home overnight and see if it fits our lifestyle. He said you should see if it will work out for you and your wife.

• 

  Juan Padilla is so wonderful. I have been a loyal customer to Northbay Nissan for over 25 years. I have bought 2 cars there and sent customers in there to do the same. Randy Tong was my first contact there and he took care of me for years. Juan and I have the same relationship. He makes sure my car is safe and well cared for. I depend on honest, dependable, fair priced advice. He is a real asset to your company. When he recently departed from your company, I started looking for an alternative solution to my automobile service options. I am so glad he is back. Relationship with customers is key to your success.

• 

  Solid experience. A few months back I had warranty work done and had an awesome experience there so I returned for a oil change and tire rotation..not disappointment. Excellent friendly professional service.

• 

  Service department is great!! Great service from Juan Padilla! I've been getting my car serviced here since 2008!! Awesome team

• 

  Nick was great. They came and picked up my car for an oil change. I called and told them that the car had been making a noise when turning. They checked it out and found the front Transfer case seal was leaking. I have an extended warranty. So Nick made the call, then after everything was arraigned for repairs, had a rental car delivered to me. I originally had a coupon for the oil change, Nick actually found one $20 less expensive! They washed and vacuumed my car before bringing it back to me. The only thing that could have made this better is if they had actually shampooed the carpet in the car. Lol I’m very satisfied with the service I received.

• 

  I’m so happy that I scheduled an appointment here. Kevin helped me find the perfect car for me and was so nice to work with. I’m an expecting mother who needed something safe and reliable. I love my new rogue so much and I’m excited to come back in 10 years to buy another car from them! ❤️

• 

  I would like to thank Thomas, Tommy & Chris for working with me to replace my 2010 F150. At first I looked at a 2020 Jeep Gladiator, I wasn’t sure if it was big enough for us compared to the F150, so Thomas suggested we take it home overnight and see if it fits our lifestyle. He said you should see if it will work out for you and your wife. After the overnight test drive we realized it was a bit too small for our needs so I took the Gladiator back and asked him to look for a RAM Crew Cab (similar to F150). He was able to locate one at another of their dealerships in Vacaville. Chris went to Vacaville and grabbed it the same day. Tommy, Thomas and I quickly came to a screaming deal and I had my new RAM REBEL Crew Cab. This is my third time working with Thomas and NB Nissan in the last 5 years and they have always made it painless.

• 

  One of the best locations I’ve ever been to. The service manager Nick is awesome as well as all his service advisors. Everyone is always super sweet when I stop by and so welcoming. Eliciana is always so helpful and nice.

• 

  The service rep honored my reservation right on time. Recall & service were done in a timely fashion as I waited. They also resynced my iPhone to the dashboard navigation system. The car wash was unexpected and much appreciated.

• 

  Service department is great!! Great service from Juan Padilla! I've been getting my car serviced here since 2008!! Awesome team

• 

  Solid experience. A few months back I had warranty work done and had an awesome experience there so I returned for a oil change and tire rotation..not disappointment. Excellent friendly professional service.

• 

  Nick was great. They came and picked up my car for an oil change. I called and told them that the car had been making a noise when turning. They checked it out and found the front Transfer case seal was leaking. I have an extended warranty. So Nick made the call, then after everything was arraigned for repairs, had a rental car delivered to me.

• 

  ’m so happy that I scheduled an appointment here. Kevin helped me find the perfect car for me and was so nice to work with. I’m an expecting mother who needed something safe and reliable. I love my new rogue so much and I’m excited to come back in 10 years to buy another car from them! ❤️

• 

  I quickly came to a screaming deal and I had my new RAM REBEL Crew Cab. This is my third time working with Thomas and NB Nissan in the last 5 years and they have always made it painless. Thanks guys!

• 

  The service rep honored my reservation right on time. Recall & service were done in a timely fashion as I waited. They also resynced my iPhone to the dashboard navigation system. The car wash was unexpected and much appreciated.

• 

  Service department is great!! Great service from Juan Padilla! I've been getting my car serviced here since 2008!! Awesome team

• 

  Solid experience. A few months back I had warranty work done and had an awesome experience there so I returned for a oil change and tire rotation..not disappointment. Excellent friendly professional service.

• 

  Nick was great. They came and picked up my car for an oil change. I called and told them that the car had been making a noise when turning. They checked it out and found the front Transfer case seal was leaking. I have an extended warranty. So Nick made the call, then after everything was arraigned for repairs, had a rental car delivered to me.

• 

  I would like to thank Thomas, Tommy & Chris for working with me to replace my 2010 F150. At first I looked at a 2020 Jeep Gladiator, I wasn’t sure if it was big enough for us compared to the F150, so Thomas suggested we take it home overnight and see if it fits our lifestyle. He said you should see if it will work out for you and your wife.

• 

  I’m so happy that I scheduled an appointment here. Kevin helped me find the perfect car for me and was so nice to work with. I’m an expecting mother who needed something safe and reliable. I love my new rogue so much and I’m excited to come back in 10 years to buy another car from them! ❤️

• 

  Whenever i go do a service i am greeted promptly and they help me with all my needs and answer all my questions. Thank you for being an awesome team!!

• 

  Vanessa was amazing, great customer service, she didn't want to sell me the most expensive vehicle, she want me to buy the vehicle that fits my needs. I finally felt like someone was listening to what i wanted and needed. It was an amazing experience if i could give her 100 rating i would, she surpass my expectations. Vanessa explain the functionality of the car, since now new cars have so much computer technology that i am not used to except for my phone. I will definitely refer my family and friends to Vanessa as she did outstanding and listen to my needs.

• 

  Service department is great!! Great service from Juan Padilla! I've been getting my car serviced here since 2008!! Awesome team

• 

  The service rep honored my reservation right on time. Recall & service were done in a timely fashion as I waited. They also resynced my iPhone to the dashboard navigation system. The car wash was unexpected and much appreciated.

• 

  Nick was great. They came and picked up my car for an oil change. I called and told them that the car had been making a noise when turning. They checked it out and found the front Transfer case seal was leaking. I have an extended warranty. So Nick made the call, then after everything was arraigned for repairs, had a rental car delivered to me. I originally had a coupon for the oil change, Nick actually found one $20 less expensive! They washed and vacuumed my car before bringing it back to me. The only thing that could have made this better is if they had actually shampooed the carpet in the car. Lol I’m very satisfied with the service I received.

• 

  I would like to thank Thomas, Tommy & Chris for working with me to replace my 2010 F150. At first I looked at a 2020 Jeep Gladiator, I wasn’t sure if it was big enough for us compared to the F150, so Thomas suggested we take it home overnight and see if it fits our lifestyle. He said you should see if it will work out for you and your wife. After the overnight test drive we realized it was a bit too small for our needs so I took the Gladiator back and asked him to look for a RAM Crew Cab (similar to F150). He was able to locate one at another of their dealerships in Vacaville. Chris went to Vacaville and grabbed it the same day. Tommy, Thomas and I quickly came to a screaming deal and I had my new RAM REBEL Crew Cab. This is my third time working with Thomas and NB Nissan in the last 5 years and they have always made it painless. Thanks guys!

• 

  Nick in Service was amazing. After my service visit he followed up with both Nissan central and me to find a much better solution to my problem. My glowing review has less to do with the successful outcome and more to do with the time and attention that Nick put into it. I appreciate the extra effort and attention. Thanks Nick!

• 

  They where great knew what they where talking about. One of the best I’ve ever experienced buying a car.

• 

  Whenever i go do a service i am greeted promptly and they help me with all my needs and answer all my questions. Thank you for being an awesome team!!

• 

  Vanessa was amazing, great customer service, she didn't want to sell me the most expensive vehicle, she want me to buy the vehicle that fits my needs. I finally felt like someone was listening to what i wanted and needed. It was an amazing experience if i could give her 100 rating i would, she surpass my expectations. Vanessa explain the functionality of the car, since now new cars have so much computer technology that i am not used to except for my phone. I will definitely refer my family and friends to Vanessa as she did outstanding and listen to my needs.

• 

  Service department is great!! Great service from Juan Padilla! I've been getting my car serviced here since 2008!! Awesome team

• 

  The service rep honored my reservation right on time. Recall & service were done in a timely fashion as I waited. They also resynced my iPhone to the dashboard navigation system. The car wash was unexpected and much appreciated.

• 

  “We recently purchased a 2019 Nissan Rogue from North Bay Nissan. I want to say that it was a great experience! Our salesman Marco was great and really understood our needs! Our finance manager Jose was awesome very friendly and polite, he helped us find a bank with better rate then we had before. We are local and very happy with our experience with the staff. “

• 

  It had to be the best car buying experience ever. Guy "Bing" Crosbieis an amazing car salesman. Guy was very patient and answered all my questions. I was also aided by Brian Metcalf equally helpful... What a nice amazing company. The best part is that they stuck with me through the process and I got the car I wanted. Thanks North Bay Nissan!!!

• 

  Made appointment for the next day they were ready for me They we're very courteous knowledgeable and attended to my needs

• 

  Nick in Service was amazing. After my service visit he followed up with both Nissan central and me to find a much better solution to my problem. My glowing review has less to do with the successful outcome and more to do with the time and attention that Nick put into it. I appreciate the extra effort and attention. Thanks Nick!

• 

  Service department is great!! Great service from Juan Padilla! I've been getting my car serviced here since 2008!! Awesome team

• 

  Vanessa was amazing, great customer service, she didn't want to sell me the most expensive vehicle, she want me to buy the vehicle that fits my needs. I finally felt like someone was listening to what i wanted and needed. It was an amazing experience if i could give her 100 rating i would, she surpass my expectations. Vanessa explain the functionality of the car, since now new cars have so much computer technology that i am not used to except for my phone. I will definitely refer my family and friends to Vanessa as she did outstanding and listen to my needs.